There is more to contracting a cleaning company for your facility than just having a clean office. It is an act of trust where you place the safety of your staff and facility into the hands of a third-party vendor. For most companies, their negative experiences with third-party cleaning companies have left them with a decision to keep the cleaning of their offices in-house, thus reducing their cleaning budget significantly.
To avoid strained relationships with your janitorial service provider, which might be based more on what your previous JSP did or did not do, it is best to have enough information about your chosen company before signing the final hire contract; thus, the article highlights vital things you need to know about your facility’s cleaning company.
1. Cleaning services they offer.
First, you need to relate two things: the type of commercial cleaning services your facility needs and the specialty services rendered by the cleaning company. The alignment between these two greatly determines the outcome of your partnership. Janitorial companies always need to ensure that they clean to the satisfaction of their customers. So, they must be able to deliver on all your cleaning needs at all times, constantly meeting the set standard. Generally, companies specializing in your industry are your best bet when hiring.
2. Business Values & Qualities
What makes the cleaning company you have chosen stand out compared to all the other ones you may have bidded for the job? To ascertain this, you need to be aware of their vision and values and how these two elements play out in how they render their services.
Finding out about their values will give you insight into their team structure, how their pricing works, flexibility, integrity, punctuality, and many more. The team must get work done on time to meet deadlines, be flexible enough to accommodate any special requirements, and, as a basic requirement, deliver a thorough cleaning with attention to detail.
3. Liability Insurance and Workers Compensation
Running or working within a janitorial company comes with substantial risk, especially in the field. Cleaner insurance for these companies, thus, is just as mandatory as it is important. Having this insurance means in the event of an accident of any kind while on the job, insurance will take care of all medical experiences and added costs.
Being in the know allows you to prepare adequately, especially if the cleaning firm doesn’t have insurance. In such instances, your facility will have to arrange some insurance that covers any unfortunate events that occur during their time in your facility.
4. Reviews from Former Customers
What are previous clients saying about your cleaning company? The best way to know more about a company than what’s on their website is to check the experiences others have had with them and their services. With the evolution of technology and the possibility of fake reviews being generated online, it is best to reach out to some clients directly, seeking their feedback and reviews. Feedback from past clients will provide you additional insight into the JSP’s quality assurance system, if they have any, how well they communicate with their clients, and the consistency and dedication of the team, amongst other things.
Resources:
Here are additional resources for you to increase your janitorial knowledge further and stay updated on new trends in facility maintenance.
Distinct Cleaning News and Media Post: Easy to read blog articles on various topics and trends in the commercial janitorial space.
Request An In-Person Appointment Use this link to request an appointment with a representative from our sales team to discuss your facility’s cleaning needs.
Janitorial Coaching Hub: The goal of the Janitorial Coaching Hub is to help cleaning business owners build, grow, and establish their cleaning companies by providing them tools to be successful. Subscribe to our YouTube Channel to receive these valuable information in real time.
