In the hustle and bustle of today's ever-busy schedules, something as simple as cleaning can get neglected on the daily to-do list. Many offices may hire a Janitorial Service Provider (JSP) to meet such cleaning needs instead of relying on their staff to clean. But what if you find the services of your JSP are lacking? Here are five reasons your janitorial service provider may not take your account seriously.
1.No Apparent Work Scope
Clarity and transparency cannot be ignored when laying out what exactly you want from your JSP—stating clearly what janitors need to do while at your business or home leads to a smooth outcome and simplifies expectations between the client and JSP.
2. Inconsistent Point of Contact:
Professionalism in business relationships is a two-way street. Just as you would expect your JSP to have one point of contact to make your use of their service more accessible, the same is expected of you. Your JSP must know whom to contact for any questions and have that designated person’s contact information on hand. Cleaning schedules and times should also remain consistent to prevent confusion.
3. Blowing Off Meeting Requests:
Although it is unlikely that scheduled meetings will ever get bumped, it is advisable not to make it a habit to strengthen your janitorial service relationship. Scheduled appointments are usually made around the client’s schedule, and your JSP has many clients whose needs must also be prioritized. Canceling meetings limits their ability to meet your needs and that of other clients. Both clients and service providers must have access to each other for an excellent and high-quality service experience.
4. Late payments:
Relationships can become strained when payments for work done are delayed. Janitorial services can be denied after several delayed payments. It can cause the business to operate under a loss, as cash flow disruptions can place the service in financial difficulty.
5. Disregard for cleaning scope:
Although you should expect your JSP to clean your location and attend to additional tasks when requested, such requests should be made before arrival at the scheduled area. This enables the janitor to effectively plan for their time and ensure they have the right equipment for the scope of work.
Resources:
Here are additional resources for you to increase your janitorial knowledge further and stay updated on new trends in facility maintenance.
Distinct Cleaning News and Media Post: Easy to read blog articles on various topics and trends in the commercial janitorial space.
Janitorial Work and Tutorial Videos: Quick cleaning tutorial and before and after videos intended to give the audience a glimpse into various janitorial works.
Janitorial Business Hub: This is an excellent place for anyone who has a regular job yet wants to start their own janitorial business. You can find coaching and other strategic opportunities available.
